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Delivery & Returns

Delivery and Returns

Ordering in Time for Christmas

We have a fairy fast turn around of orders at Garden Sparkle. We’ll post off your order the same day as your payment clears or at the latest the next business day. If you are concerned about time frames for postage to your area please send a message to Fairy Kate via the contact tab.

Cut off dates for Pre-Christmas Delivery within Australia:

WA & TAS: Your deadline for express post orders for Pre-Christmas delivery is Monday 17th December (at midnight) which will then be express posted off on Tuesday 18th December.

NT, ACT, NSW, SA & VIC: Your deadline for express post orders for Pre-Christmas delivery is Tuesday 18th December (at midnight) to be express posted out on Wednesday 19th December.

QLD: Your deadline for express post orders for Pre-Christmas delivery is Wednesday 19th December (at midnight) to shipped off on Thursday 20th December. NOTE: If you are residing in an isolated regional area of QLD your express cut off is Tuesday 18th December. 

The final day for posting off of any orders will be Thursday 20th December by express post. 

The last day for LOCAL PICK UP of online orders from our gift shop in Cairns (54 Shields Street, Cairns City) will be Sunday 23rd December.

Christmas Holiday Closure Dates

We will be taking a short break from 24th December 2018 until 6th January 2019. During this time our online store will remain open and any orders place during this period will be dispatched upon our return to work on 7th January 2018. We will be running school holiday workshops upon our return. We wish our wonderful fairy gardening family throughout Australia and around the world, a joyful and magical festive season!

Local Pick Up

Locals and visitors to Cairns are welcome to shop in-store at our gifts shop (54 Shields Street, Cairns City) or place their order online and pick it up. Please use code: LOCAL as you go through the check out. We will get in touch once your order has been processed and is ready for collection.

Fast Turn Around 

We have a fairy fast turn around of orders at Garden Sparkle. We’ll post off your order the next business day once your payment clears. During the pre-Christmas rush and other peak times order turn around is 1-2 business days. If you have an extremely urgent order or are concerned about time frames for postage to your area please send a message to Fairy Kate via the contact tab. 

Delivery Costs

Delivery costs are calculated automatically by an online post calculator system upon checkout. To get an estimate of shipping during shopping, view your cart and select the ‘calculate shipping’ option. If you feel there has been a miscalculation please contact Fairy Kate immediately.

*FREE SHIPPING on orders over $150 – Terms & Conditions.

This offer applies to orders placed and delivered within Australia. A maximum of three fairy houses may be included in your order. Additional fairy houses will incur a minimal extra cost for shipping which Fairy Kate will invoice you for. Please contact her if you wish to order more than two fairy houses. When your product order is over $150 and you go through the check out you will see that you have the option of ‘Free Shipping’ (free standard post for you), Express Post (you pay a fee). Please note if you opt for free shipping it will be sent by standard post with tracking via Australia Post or a preferred courier. Delivery time frame will be 5-10 business days depending on your location. Multiple orders may not be combined. One order needs to be placed.

Delivery Time Frame

Delivery options are:

  • Local pick up from our gift shop at 54 Shields Street, Cairns, QLD (same day/next day pick up is possible).
  • Standard Post with tracking (4-7 business days but up to 10 business days for WA and TAS)
  • Express Post with tracking (2-3 business days. Possibly 4 business days for isolated rural areas).
  • International Post with tracking (dependent on area)

When deciding on postal service please keep in mind that we post off orders the next business day once payment has been received and also the fact that we are located in regional Far North Queensland 4879. Please also note that although we do live in a tropical paradise service is sometimes effected by occasional tropical cyclones, flooding and extreme weather. Please allow for delays in delivery during these times.

Who Delivers Your Order

Orders are sent through Australia Post and various couriers of our choice. See above for ‘Delivery Time Frames’.

Tracking Your Order

Once your order is placed, you will receive an email from Australia Post or the Courier advising you of your reference number (for tracking purposes) and delivery status. If it is not in your inbox please check your junk mail folder as it may be there. If you do not receive an email please contact Fairy Kate immediately.

Payment Methods

  • Direct Bank Transfer – your order will be dispatched once payment has been received in full. If payment has not been received within 3 working days, without making contact with Fairy Kate, Garden Sparkle reserves the right to cancel your order.
  • PayPal – Pay via your PayPal account
  • All major credit cards – Please note: You DO NOT need a PayPal account in order to pay with your credit/debit card. Select the PayPal option, then select the credit card payment option.
  • After Pay and Zippay also offered

Garden Sparkle Accounts

If you are a regular customer to Garden Sparkle, it is highly recommended that you create a Garden Sparkle account. Your details will be retained for future visits, allowing you to order quickly and efficiently. Your Garden Sparkle account will also allow you to check on the status of your order and create wish lists for future that you can share with friends and family.

Gift Certificates

Gift Certificates are a new addition to the Garden Sparkle Range. Once purchased, your Gift Certificate will be emailed to you or the gift recipient as a printable PDF. Once received, contact Fairy Kate through the ‘contact’ tab on the website to receive your unique code. This code can then be used to purchase items on the Garden Sparkle website, but does not include postage or exchange for cash. Gift certificates are valid for 12 months from the date of issue.

Large Orders

In the case of large orders, your items may be sent in more than one package. Please check your email for notifications and tracking details so that you can follow the progress of your items.

 

Returns

Damaged Goods

Fairy Kate takes all due care to ensure that your order is packaged and delivered safe and sound however; if your order has been damaged in transit, please contact Fairy Kate within 7 working days of receiving your package. Garden Sparkle will replace or refund any damaged or faulty products and pay for return postage on receipt and evaluation of the goods by Garden Sparkle. Unfortunately, returns will not be accepted for a change of heart or if items are damaged whilst the items are being unpacked or used.  Our aim is to resolve any damaged orders as quickly and efficiently as possible to enable you to get on with the business of fairy creation! In the case of discontinued stock, Fairy Kate will replace your item with another item of equivalent value.

 Handmade Products

Please note that Garden Sparkle cannot guarantee exact colour matching and eccentricities of handmade items – this makes them all the more interesting, quirky and magical!